A. Accounts & Checkout

01 — Can I order without creating an account?

Yes. You can check out as a guest. If you create an account, you can complete future purchases more quickly and review your order status and purchase history. You can also receive news about product releases and promotions by subscribing.

02 — How can I access my account if I forget my password?

If password recovery is available on the login page, select it and follow the instructions to reset your password. For accounts that use email verification codes, request a new code to sign in.

03 — What should I do if I entered an incorrect email address?

Email service@gulvixo.com as soon as possible. Include your order number and the correct email address so we can help update your details.

04 — Which currency will I be charged in?

Transactions are processed in US Dollars. If your payment account uses a different currency, your bank or payment provider will determine the exchange rate and any applicable conversion fees.

05 — Which payment options are available?

The payment methods available for your order are shown at checkout. Please review these options before submitting your payment.

06 — How is my payment information protected?

Our checkout uses encryption to help protect information transmitted during payment. Our payment service providers process payments, and we do not store complete payment card details on our own servers.

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B. Order Changes & Delivery

07 — Can I change or cancel an order?

Contact service@gulvixo.com promptly with your order number and the change or cancellation you would like to request.

Changes and cancellations are available only before an order has been packed or shipped. We will review the order status and let you know whether we can fulfill your request. Submitting a request does not guarantee that a change or cancellation is possible.

There is no cancellation fee. If we successfully cancel a paid order, we will issue a full refund to the original payment method within 3 business days of confirming the cancellation. Your bank or payment provider may require another 3–8 business days to display the refund.

For orders that have already been packed or shipped, please review our Return Policy for the available options. Your rights under applicable law remain unaffected.

08 — What address information should I provide?

Please enter a complete delivery address, including:

• Recipient’s name.

• Street address and apartment or unit number, where applicable.

• City, state or province, and postal code.

• Country.

Use English or Latin characters when required by the checkout or carrier, and review all information before placing your order.

09 — Can I correct my delivery address after ordering?

Contact us immediately if you need to correct your shipping address. We can update the address only before the order has been packed or shipped.

After packing or dispatch, an address change may no longer be possible. We will review your request and explain any available options.

10 — How long does order processing take?

We normally process orders within 2–3 business days, Monday through Friday, excluding public holidays. Orders are not normally dispatched on weekends.

Processing may take longer during holidays or busy promotional periods. If you have not received a shipping confirmation within 5 business days of payment, please contact us.

11 — When can I expect delivery?

Estimated delivery times after dispatch depend on the destination and fulfillment location:

Please allow an additional 2–3 business days for order processing before dispatch. These delivery estimates may be extended by public holidays, peak seasons, customs clearance, or carrier disruptions.

12 — Which shipping method will be used?

The shipping method is determined by your delivery address, product availability, and fulfillment location. Further information is available in our Shipping Policy and in the delivery options displayed at checkout.

13 — Where can I find my tracking information?

Once your order has been dispatched, we will send tracking details by email. Carrier tracking updates may take 24–48 hours to become available.

Please contact us if you have not received shipping confirmation within 5 business days of making payment.

14 — Can I combine discount codes?

Discount codes cannot be used together with other codes or promotions unless the offer specifically allows it.

15 — What should I do if something is missing from my order?

Contact us promptly with your order number and details of the missing items. We will check whether your items were sent in separate packages and help resolve any confirmed shortage.

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C. Returns & Refunds

16 — How do I request a return?

To request a return, email service@gulvixo.com within 30 days of delivery. Please provide your order number and the reason for returning the item.

Items must be unused, in their original packaging, and in the condition in which they were received. Exceptions apply when the return involves a defective, damaged, or incorrect item.

After approving your request, we will provide return instructions and the correct return address. Please wait for these instructions before sending anything back.

Our Return Policy explains applicable exclusions, including products marked as Final Sale. These exclusions do not affect your rights under applicable law.

17 — Who pays for return shipping?

For change-of-mind returns, customers are responsible for return shipping costs.

If we confirm that an item arrived damaged, defective, or incorrect, we will cover reasonable return shipping costs or arrange another appropriate solution. Contact us before arranging return shipping so we can provide instructions.

18 — What if my item arrives damaged, defective, or incorrect?

Please notify us as soon as possible, preferably within 7 days of delivery. Include your order number, a description of the problem, and photographs where available.

After reviewing the issue, we will arrange an appropriate solution, which may include a replacement, return, or refund. This requested reporting period does not restrict your rights under applicable law.

19 — What happens after I send back my return?

Once we receive and inspect the returned item, we will notify you of the refund decision.

Approved refunds are issued within 3 business days of approval. Your bank or payment provider may then take another 3–8 business days to post the credit to your account.

20 — When will my refund appear?

Refunds are sent to the original payment method.

After the refund is issued, please allow an additional 3–8 business days for your bank or payment provider to post it.

If the refund has not appeared after this period, check your account and contact your bank or payment provider. For further assistance, email service@gulvixo.com.

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D. Contact Information

• Operated by: Wuhan Xiaozhenwu Trading Co., Ltd.

• Business License Entity: Wuhan Xiaozhenwu Trading Co., Ltd.

• Registered Address: Room 504, Unit 1, Building 3, Yishan Longjun, Caidian District, Wuhan, Hubei, China

• Email: service@gulvixo.com

• Phone: +1 3192543898