Shipping Delivery

Before Your Order Ships

Orders are usually processed within 2–3 business days, Monday through Friday, excluding public holidays. We do not normally dispatch orders on weekends.

Before submitting your order, please review your selected items, quantities, and delivery information. For corrections or cancellation requests, see Order Changes & Cancellations below.

Processing may take longer during public holidays or busy promotional periods. If you have not received shipping confirmation within 5 business days of payment, email service@gulvixo.com.

Delivery Estimates

Transit times vary according to the destination, product availability, and fulfillment location.

Please allow 2–3 business days for processing in addition to the transit times above.

Delivery dates are estimates. Customs clearance, public holidays, weather conditions, and carrier disruptions may cause delays.

Shipping Charges & Confirmation

Shipping charges

Shipping costs are calculated according to package weight and delivery location. Applicable charges will appear at checkout before you complete your purchase.

Dispatch notification

After dispatch, we will email your shipping confirmation and tracking details. Please allow 24–48 hours for tracking updates to appear on the carrier’s website.

Following Your Shipment

Use the tracking information in your shipping confirmation email to monitor delivery progress.

Please respond promptly if the carrier or customs office requests further information. If tracking stops updating or you need help, contact us so we can assist with an investigation.

If delivery fails or a package is returned, please contact us to review the circumstances and available options. We will explain any applicable redelivery costs before making arrangements. Your rights under applicable law remain unaffected.

Delivery Attempts & Customs Clearance

Your package may be delivered by a local postal service or courier, depending on the destination and shipping method.

If you are unavailable when delivery is attempted, the carrier may leave a notice or instructions for collection or redelivery. Please follow those instructions promptly.

Customs authorities may require additional documents or processing time, which can affect the estimated arrival date.

Import Duties & Destination Requirements

International shipments may incur import taxes, duties, or customs clearance fees set by the destination country.

Unless checkout expressly states otherwise, or applicable law requires a different arrangement, the recipient is responsible for these charges. They are not included in product prices or shipping fees.

Before ordering, please:

• Check any import restrictions that apply to your destination.
• Contact your local customs office for information about potential charges.
• Be prepared to provide information requested for customs clearance.

If customs holds, refuses, or returns your package, contact us so we can review the situation and help determine the next steps.

Currency & Bank Fees

Transactions are processed in US Dollars. If you see prices in another currency while browsing, check the final currency and total displayed at checkout.

For payment accounts using a different currency, your bank or payment provider determines the exchange rate and may charge conversion or foreign transaction fees. Please contact your provider for details.

Order Changes & Cancellations

To request a change or cancellation, email service@gulvixo.com as soon as possible with your order number and details of your request.

We can make changes or cancel an order only before it has been packed or shipped. We will check its status and confirm whether your request can be completed. Submitting a request does not guarantee that a change or cancellation is possible.

Cancellation fee: We do not charge a cancellation fee.

Refund timing: If a paid order is successfully canceled, we will issue a full refund to the original payment method within 3 business days of confirming the cancellation. Your bank or payment provider may require an additional 3–8 business days to post the refund.

If the order has already been packed or shipped, please consult our Return Policy for available options. This does not affect your rights under applicable law.

Contact & Business Details

Operated by: Wuhan Xiaozhenwu Trading Co., Ltd.

Business License Entity: Wuhan Xiaozhenwu Trading Co., Ltd.

Registered Address: Room 504, Unit 1, Building 3, Yishan Longjun, Caidian District, Wuhan, Hubei, China

Email: service@gulvixo.com

Phone: +1 3192543898

Website: https://gulvixo.com