Return Policy
At Wuhan Xiaozhenwu Trading Co., Ltd., we want you to be satisfied with your purchase. If your order does not meet your expectations, please contact us for assistance.
This voluntary return policy supplements your rights under applicable law.
Before You Request a Return
You may request an eligible return within 30 days of delivery.
For change-of-mind returns, clothing should be unused, unwashed, unaltered, and in its original condition, with original packaging and any attached tags.
Please provide your order number or another proof of purchase.
Our voluntary change-of-mind return offer does not cover:
- Products clearly labeled “Final Sale.”
- Items worn, washed, damaged, or altered by the customer.
- Items missing their original packaging or attached tags.
These conditions and exclusions do not limit applicable statutory inspection or withdrawal rights, or remedies for damaged, defective, or incorrectly supplied goods.
How to Send an Item Back
Email service@gulvixo.com with your order number, the item you wish to return, and the reason for your request. For damaged, defective, or incorrect items, include a description and photographs where available.
We will review your request and provide return instructions and the correct return address. Our registered company address is not automatically the return destination.
Please contact us before sending a voluntary return so we can direct it to the correct location. Prior approval is not a condition for exercising a statutory right that does not require it.
Return Shipping Costs
Customers are responsible for return postage for change-of-mind returns.
If an item arrived damaged, defective, or incorrect, we will cover reasonable return shipping costs or arrange another appropriate solution. Please contact us before purchasing postage so we can arrange or confirm a suitable method.
We recommend using a trackable shipping service and keeping your postage receipt.
What Happens After Your Return Arrives
We will inspect the returned item and notify you of the refund decision. If a refund is declined or reduced, we will explain the reason.
| Stage | Processing time |
|---|---|
| Issuing an approved refund | Within 3 business days of approval |
| Bank or payment provider posting the credit | An additional 3–8 business days after issuance |
Refunds are normally issued to the original payment method. These processing periods do not extend any shorter deadline required by applicable law.
If Your Refund Has Not Appeared
If more than 8 business days have passed since your refund was issued:
- Review your bank account or credit card statement again.
- Contact your bank or payment provider to check its processing status.
- If the refund is still missing, email us for further assistance.
Damaged, Defective, or Incorrect Deliveries
Please contact us as soon as possible, preferably within 7 days of delivery, if an item arrives damaged, defective, or incorrect. Include your order number, a description of the issue, and photographs where available.
This suggested reporting period does not shorten your statutory rights or exclude a defect discovered later.
After reviewing the issue, we will arrange an appropriate solution, which may include a replacement, return, or refund, depending on the circumstances and applicable law.
Contact & Company Details
Operated by: Wuhan Xiaozhenwu Trading Co., Ltd.
Business License Entity: Wuhan Xiaozhenwu Trading Co., Ltd.
Registered Address: Room 504, Unit 1, Building 3, Yishan Longjun, Caidian District, Wuhan, Hubei, China
Email: service@gulvixo.com
Phone: +1 3192543898
Website: https://gulvixo.com